Sales Support Representative


Job Description:

Sales Support Representative will assist our sales team in conducting sales and follow up. This individual will provide customer assistance in selecting and purchasing merchandise, provide information to customers about goods for sale and may also schedule delivery or installation as well as suggest other merchandise to fit customer requirements.

Duties and Responsibilities include the following. Other duties may be assigned.

Responsible for processing customer transactions and/or updating, correcting, or altering transactions as requested.
Performs transactional functions
Follow established procedures and guidelines to provide timely and effective administrative support to a sales team, unit, or department.
Follow established guidelines or checklists to answer routine internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
Perform simple background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities
Processes RMA/Returns entry duties in response to information received via fax, verbal, or electronic transmission (web, EDI, email, etc.).
Reviews and verifies the accuracy of the request and transaction and completes the transaction accordingly.
Maintains records associated with the transaction and prepares related reports as needed.
Handles customer inquiries and resolves basic support issues with the customer, vendors and associate team members to help deliver an outstanding customer experience.
Coordinates and/or assists with inquiries regarding RMA’s, order status, deliver/shipment dates, inventory/product availability, pricing/quotes, and other related questions.
Troubleshoots and, when necessary, escalates advanced issues and transactions to appropriate team member.
Follow established procedures and guidelines to provide timely and effective administrative support to a sales team, unit, or department.
 Follow established guidelines or checklists to answer routine internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
Perform simple background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities.

Skills:

Effective telephone techniques                                                                  Customer care

Basic technical and product knowledge                                                     Computer Literacy

Knowledge of Excel and Word                                                                   Oral Communication skills

Written Communication Skills                                                                    Organizational skills

Problem Solving Agility                                                                              Team player

High Level of Accuracy                                                                              Multi-Tasking Ability

Education/Experience:

Bachelor’s degree preferred. Minimum one year previous customer service or administrative support experience. 

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